Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About the Role

We are looking for a highly motivated Client Solutions Manager with a passion for video marketing and execution while consistently striving to exceed the expectations of clients, team members, and co-workers.

The Client Solutions Manager is dynamic, strategic, and analytical with experience within the video marketing sphere – on and off YouTube. They are also passionate about learning even more about video marketing offerings, digital media and capabilities of YouTube and off-YouTube platforms. Through meticulous attention to detail, they can manage multiple complex projects with ease – whether they call for organisational skills, statistical analysis, or business acumen – and is always ready and excited to put in the extra work.

We’re a fast-growing team with our HQ in Stockholm. Are you ready for an exciting journey on the French market?

Responsibilities

• Responsible for launching, maintaining, and reporting on campaigns
• Working alongside the rest of the Client Solutions team to grow a book of business by focusing on client retention, growth, renewal, and satisfaction
• Maintaining and growing your own client stock and expanding it
• Staying proactive in your work with clients, always one step ahead
• Respond with urgency to general client requests using your understanding of all internal systems
• Generating thorough campaign reports that address overall metrics, wins and insights
• Supporting Senior Client Solution Managers with daily tasks
• Monitoring campaign pacing and KPI performance and conducting on-going discussions with relevant internal team members and clients; proactively addressing any issues
• Maintaining and updating proficiencies in the video marketing space
• Support the Client Solutions Team with any daily tasks needed
• Reporting to Lead, Client Solutions Benelux & France

Requirements & Qualifications

• 1-2 years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has some YouTube and/or digital video experience
• Advanced knowledge of Excel calculations, pivot tables, and graphs
• Effective experience in media buying on a bidding model e.g., DBM, DSP, PMD Programmatic platforms, and/or management of campaigns in various dashboards highly preferred
• Highly organized and detail oriented professional
• Have strong communication skills; verbal, written and interpersonal
• Have a thirst to learn about Client Solutions and the digital landscape
• Driven and determined to learn and adapt in a fast-paced digital world
• Fluent in the Salesforce platform
• Google Ads or YouTube certified a plus
• Hands-on experience at a tech publisher or digital media agency is a plus
• Above all, possess the highest levels of professionalism, integrity, and ethics

About Channel Factory

Founded in 2010, Channel Factory is an award-winning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastest-growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand-safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customized, contextually aware, and dynamically optimized campaigns and provides industry-leading performance for a portfolio of clients across all industries.

Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. We commit to The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace, including an LGBTQ+ committee.